Legal Access And Wallet Records
Our Legal position starts with your location, account details and the rules that apply to the service you are trying to access. Eligibility depends on local law, and some account functions may be unavailable where local law does not permit them. We use the name, phone
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details and verification result attached to your account when matching wallet activity. DANA, OVO, GoPay and QRIS can appear as account-record context, while bank transfer and virtual account entries are matched against their reference details. If a payment status looks wrong, keep the receipt and contact
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support through the account help route beside the cashier area. We can then compare the account record, payment reference and access status without asking you to send unrelated personal details.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.